Retaining good customer services is always one of the important goals in our business. We want our customers to be happy with Navicat, not only on the functions and features we provide, but also the services which?they can enjoy.
Few years before, we implemented the Ticketed Support System, which all the enquiries are well monitored, to ensure each of our customers receive a timely reply to their questions.? We also lauched a Live Support Chat System to give our customers a real time response. It’s great?to see more and more happy customers’ feedbacks? after the luanching of new?customer support measures.? It not only helps us offering better customer services, but also let our development team understand the needs of our customers and keep on improving the functions of Navicat.
See our happy customer stories at: http://www.navicat.com/user_stories.html